Frequently Asked Questions
Everything you need to know about your Peppermayo experience.
How long will it take for my order to arrive?
We offer Express Shipping globally. Domestic orders within Australia typically arrive within 1-2 business days, while international shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We accept returns for store credit within 30 days of purchase. Items must be in their original condition, unworn, unwashed, and with all tags still attached. Please note that sale items are final sale.
Can I change or cancel my order after it's been placed?
Because we aim to get your fashion fix to you as fast as possible, orders are processed quickly. Once an order is placed, we are generally unable to make changes or cancellations.
Do you offer Buy Now, Pay Later options?
Yes, we support several flexible payment methods including Afterpay, Klarna, and Zip Pay, allowing you to style now and pay later in interest-free installments.
How do I know what size to order?
Each product page features a specific size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What should I do if I receive a faulty item?
We take pride in our quality control, but if you receive a damaged item, please contact our customer service team immediately with your order number and a photo of the fault so we can resolve it for you.